Overview

By visiting our website or placing an order, you agree to the terms mentioned on this page and the other policies available on our website.

Grameya offers food and pantry essentials including ghee and related products for everyday Indian homes.

Trade Name: GRAMEYA

Legal Name: PRIYANKA AANJANA

Business Constitution: Proprietorship

GSTIN: 08AWCPA7685B2ZO

Registered Business Address: Patel Chowk, Ward No. 07, Chhoti Sadri, Pratapgarh, Rajasthan – 312604

Last updated: 25 August 2026

Products & Information

• We make reasonable efforts to display product names, descriptions, prices, images, availability, and other product information accurately.
• Product images, packaging, colour, texture, appearance, and labelling may vary slightly due to lighting, batch differences, packaging updates, or manufacturer changes.
• Product information shared on the website is intended for general product information and should not be treated as medical advice.
• Customers should review the applicable product information, ingredients, usage information, and other details before placing an order where relevant.
• Product availability may change without prior notice.

Orders, Pricing & Payments

• An order is considered successfully placed when the applicable order confirmation is generated by our website or checkout system.
• For prepaid orders, payment may be processed through third-party checkout and payment service providers.
• For Cash on Delivery orders, where available, additional order verification may be required before dispatch.
• Prices, offers, discounts, taxes, shipping charges, and product availability may change without prior notice. The applicable amount shown at the time of checkout will apply to the order, subject to any obvious pricing or technical error.
• We may hold, cancel, or decline an order where there is a stock issue, pricing or technical error, incomplete or incorrect address, payment issue, failed verification, suspected fraud, misuse of an offer, or other legitimate operational reason.
• If an order is cancelled after a successful prepaid payment, any applicable refund will be processed according to our Refund/Return Policy and the applicable payment service provider's process.
• A successful payment does not by itself guarantee acceptance of an order where the order is affected by a genuine stock, pricing, technical, verification, or fraud-related issue.

Checkout & Third-Party Services

We may use third-party checkout, payment, technology, logistics, verification, fraud-prevention, and other service providers to help operate our website and process customer orders.

Where applicable, checkout may be facilitated through GoKwik or other service providers integrated with our store. Information required to process an order may be shared with or processed by the relevant service provider in accordance with its applicable terms and privacy policy.

GoKwik or another checkout provider does not replace Grameya's responsibility for the products we sell, order fulfilment, delivery, returns, refunds, and customer support.

Order Verification & Fraud Prevention

To protect customers and our business, we may verify certain orders before dispatch.

• We may contact the customer using the information provided with the order.
• Additional verification may be required for certain Cash on Delivery or high-risk orders.
• Orders may be cancelled where verification cannot be completed or where there are reasonable concerns regarding fraud, misuse, false information, or other suspicious activity.
• Repeated failed deliveries, refusal to accept Cash on Delivery orders, or other delivery-related patterns may affect our ability to accept future orders.

Shipping, Returns & Cancellations

Shipping, delivery, returns, exchanges, refunds, and cancellations are governed by the respective policies published on our website.

• Customers are responsible for providing a complete and accurate delivery address and reachable contact information.
• Delivery timelines may vary depending on location, courier availability, weather, festivals, operational conditions, or other circumstances beyond our reasonable control.
• Customers should inspect packages where possible and report eligible damaged, incorrect, missing, or other delivery-related issues within the period specified in our Return & Exchange Policy.
• Cancellation requests should be made before dispatch wherever applicable. Once an order has been dispatched, the applicable Shipping and Return/Refund Policy will apply.
• Orders that cannot be delivered because of an incorrect address, unavailable customer, unreachable contact number, refusal to accept delivery, failed verification, or repeated delivery attempts may be returned to origin.

Please review our Shipping Policy, Return & Exchange Policy, and Cancellation Policy for the detailed rules applicable to your order.

Customer Responsibilities

• Please provide accurate name, phone number, email address, billing information, and delivery address.
• Please ensure that the recipient is available to receive the order where required.
• Please do not misuse the website, place fraudulent or fictitious orders, manipulate offers, or provide false information.
• Please do not attempt to interfere with the website, checkout, payment process, or other technical systems.
• For support requests, please provide your order number and clear photographs or videos where reasonably required to investigate the issue.

Offers, Discounts & Promotions

• Promotional offers, discount codes, and special pricing may be subject to specific terms and eligibility requirements.
• Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
• We reserve the right to cancel or refuse an offer where there is suspected misuse, technical error, fraudulent activity, or violation of the applicable offer terms.

Website Content & Availability

• We make reasonable efforts to keep the website available and information accurate, but temporary interruptions, technical errors, maintenance, or third-party service interruptions may occur.
• We may update, modify, suspend, or discontinue parts of the website, products, services, or features where reasonably necessary.
• Website content, photographs, graphics, text, branding, and other materials may not be copied, reproduced, or commercially used without appropriate permission.

Limitation of Liability

Grameya works to provide safe, carefully packed, and quality products and to process orders accurately.

To the maximum extent permitted under applicable law, Grameya will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or a delay or interruption caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms & Conditions when our products, services, checkout processes, business practices, or applicable requirements change.

The updated version will be published on this page with a revised “Last updated” date. Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Contact Us

If you have questions about these Terms & Conditions, an order, or any of our policies, you can contact us:

GRAMEYA
Legal Name: PRIYANKA AANJANA
Patel Chowk, Ward No. 07, Chhoti Sadri, Pratapgarh, Rajasthan – 312604
Email: grameyaindia@gmail.com
Phone: +91 895 502 4799