Important Note

Because Grameya products are food and consumable items, we do not accept general returns or exchanges for reasons such as change of mind, taste preference, wrong product selected by the customer, or the product no longer being required.

Where a product or order has a genuine issue covered by this policy, we will review the matter and provide an appropriate resolution after verification.

Last updated: 25 August 2026

When We Can Help

We will review replacement, refund, or another suitable resolution request in genuine cases such as:

• Wrong product received.
• Product damaged, leaked, or broken during delivery.
• Missing item from the package.
• Product received in an unusable condition due to transit damage.

Reporting Timeline

Please contact us within 24 hours of delivery with your order number and clear evidence of the issue.

Where applicable, please provide:

• Clear photographs of the outer package.
• Photographs of the shipping label.
• Clear photographs of the affected product.
• An unboxing video, where available.
• A brief description of the issue.

Requests reported after the 24-hour period may not be accepted, particularly where the condition of the product cannot reasonably be verified after delivery.

Items & Situations Not Eligible

• General returns or exchanges due to change of mind or personal preference.
• Opened or used food products, unless the issue is a genuine and verified product or delivery concern.
• Products damaged after delivery because of improper storage, handling, or misuse.
• Returns due to personal taste, aroma, colour, or texture preference where the product received is the correct product and is otherwise safe and in acceptable condition.
• Orders where the customer provided an incorrect or incomplete delivery address.
• Delivery failures caused by the customer's unavailability, unreachable contact number, refusal to accept the package, or similar customer-side circumstances.
• Products that have been altered, tampered with, or damaged after delivery.

Verification Process

Once we receive your request, Grameya may review the order details, photographs, videos, packaging information, delivery records, and other relevant information before deciding the appropriate resolution.

We may request additional information or evidence where reasonably necessary to verify the issue.

Resolution

After verification, Grameya may provide an appropriate resolution depending on the nature of the issue. This may include:

• Replacement of the affected product.
• Refund of the affected product or applicable order amount.
• Store credit, where appropriate.
• Another suitable resolution agreed upon with the customer.

The resolution will depend on the product, nature of the issue, available evidence, and order details.

Refunds

Where a refund is approved, it will be initiated through the applicable payment method or refund process.

For prepaid orders, the refund may be processed through the applicable payment or checkout service provider used for the transaction. The time taken for the amount to reflect in the customer's account may depend on the relevant payment provider or financial institution.

For Cash on Delivery orders, where a refund is applicable, Grameya may request the information reasonably necessary to process the refund.

Delivery Damage or Tampering

If your package appears visibly damaged, leaked, opened, or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.

Where possible, retain the original packaging, shipping label, and affected product until the issue has been reviewed.

How to Contact Us

For a return, replacement, or refund request, please contact Grameya with your order number and the relevant evidence:

GRAMEYA
Email: grameyaindia@gmail.com
Phone: +91 895 502 4799
Registered Address: Patel Chowk, Ward No. 07, Chhoti Sadri, Pratapgarh, Rajasthan – 312604