Order Processing

Orders are usually processed within 1–3 business days after order confirmation.

Processing timelines may be affected by public holidays, stock availability, verification requirements, high order volumes, festivals, or other operational interruptions.

For certain orders, including some Cash on Delivery orders, processing may begin only after successful order verification.

Last updated: 25 August 2026

Order Confirmation & Verification

Orders may be processed through third-party checkout and order verification service providers, including GoKwik where applicable.

To help prevent fraudulent, incorrect, or high-risk orders, certain orders may require verification before dispatch.

• We may contact you on the phone number or other contact details provided with the order.
• Cash on Delivery orders may be subject to additional verification.
• An order may be placed on hold or cancelled if verification cannot be completed.
• Orders containing incomplete, incorrect, or suspicious information may also require additional review.

Delivery Timeline

Delivery timelines depend on your location, courier network, pincode serviceability, and other operational factors.

Delivery may take longer during:

• Public holidays or festivals.
• Severe weather or natural events.
• Courier or logistics disruptions.
• High-demand periods.
• Remote or limited-service locations.
• Events or circumstances beyond our reasonable control.

Any delivery date or timeline shown on the website, checkout, order confirmation, or tracking page should be treated as an estimated timeline unless specifically stated otherwise.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Promotions such as free shipping may be introduced, changed, or withdrawn from time to time and may be subject to specific order values, locations, products, or promotional conditions.

Address & Contact Details

Customers are responsible for providing complete and accurate delivery information while placing an order.

• Please provide the complete delivery address, including house/building details, street, locality, city, state, and correct pincode.
• Please provide an active phone number so that the courier or Grameya team can contact you when required.
• Please check your delivery details carefully before confirming your order.

Grameya may not be responsible for delivery delays, failed deliveries, or return-to-origin situations caused by incorrect or incomplete addresses, incorrect pincodes, unreachable phone numbers, or other customer-provided information.

Delivery Attempts

Our logistics partner may make one or more delivery attempts depending on the courier's operating process.

If delivery cannot be completed because the customer is unavailable, unreachable, refuses delivery, or the delivery information is incorrect, the shipment may be returned to Grameya.

Customers are encouraged to respond to courier calls, messages, and delivery notifications to avoid failed delivery attempts.

Cash on Delivery Orders

Cash on Delivery may be available for eligible orders and serviceable locations.

• COD availability may depend on pincode, order value, product eligibility, courier availability, or order verification.
• Some COD orders may require confirmation before dispatch.
• Grameya may cancel or hold a COD order where verification fails or where there are reasonable concerns regarding fraudulent or fictitious orders.
• Repeated refusal of COD orders or repeated failed deliveries may affect COD availability for future orders.

Return to Origin (RTO)

An order may be returned to Grameya by the courier as Return to Origin if delivery cannot be completed.

Common reasons may include:

• Incorrect or incomplete delivery address.
• Incorrect pincode.
• Customer unavailable during delivery attempts.
• Customer unreachable on the provided phone number.
• Refusal to accept the shipment.
• Failure to complete a required COD or order verification.

Where a prepaid order is returned to origin, any eligible refund or resolution will be reviewed according to the applicable Return & Exchange and Refund Policy.

Order Tracking

Where tracking is available, customers may receive order and shipping updates through email, SMS, WhatsApp, the checkout provider, courier partner, or other applicable communication channels.

Tracking information may take some time to update after the order has been handed over to the courier.

Damaged, Leaked or Tampered Package

If your package arrives visibly damaged, leaked, opened, or tampered with, please document the condition of the shipment and contact Grameya within 24 hours of delivery.

Please provide, where applicable:

• Your order number.
• Clear photographs of the outer package.
• Clear photographs of the shipping label.
• Clear photographs of the affected product.
• An unboxing video, where available.

Please retain the original packaging, shipping label, and affected product until the issue has been reviewed.

Eligible cases will be handled according to our Return & Exchange Policy.

Missing or Incorrect Product

If an item is missing from your package or you receive a product different from the one ordered, please contact us within 24 hours of delivery with your order details and relevant photographs or video.

Once verified, we will provide an appropriate resolution according to our Return & Exchange Policy.

Delays Beyond Our Control

While Grameya makes reasonable efforts to dispatch orders on time, we cannot guarantee courier performance or delivery timelines where delays are caused by circumstances outside our reasonable control.

These may include courier disruptions, weather conditions, natural events, government restrictions, strikes, festivals, local service interruptions, or other unforeseen circumstances.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact us with your order number:

GRAMEYA
Email: grameyaindia@gmail.com
Phone: +91 895 502 4799
Registered Address: Patel Chowk, Ward No. 07, Chhoti Sadri, Pratapgarh, Rajasthan – 312604