About Grameya

Trade Name: GRAMEYA

Legal Name: PRIYANKA AANJANA

Business Constitution: Proprietorship

GSTIN: 08AWCPA7685B2ZO

Registered Business Address: Patel Chowk, Ward No. 07, Chhoti Sadri, Pratapgarh, Rajasthan – 312604

Last updated: 25 August 2026

Information We May Collect

Depending on how you use our website and place an order, we may collect information such as:

• Your name and contact details, including phone number and email address.
• Billing and delivery address, including address and pincode details required for delivery.
• Order details, including products purchased, quantities, order value, and order status.
• Payment and transaction-related information required to process or verify a transaction. Full payment credentials are generally handled by the applicable payment service provider.
• Information you provide when contacting our customer support team or submitting a product/order concern.
• Information relating to order verification, delivery attempts, cancellations, returns, refunds, or other order-related activities.
• Technical information such as device, browser, website activity, cookies, and similar information where collected through our website or service providers.

How We Use Your Information

We may use customer information for legitimate business and service purposes, including:

• To accept, process, pack, ship, and deliver your order.
• To process payments and refunds through applicable payment and checkout service providers.
• To send order confirmations, payment updates, shipping updates, delivery notifications, and other essential service communications.
• To respond to questions, requests, complaints, or product concerns.
• To verify certain orders and help prevent fraudulent, abusive, or potentially high-risk transactions.
• To help prevent delivery issues, failed deliveries, and return-to-origin situations where applicable.
• To maintain required order, accounting, tax, legal, and business records.
• To understand website usage and improve our products, services, website, and customer experience.
• To comply with applicable legal, regulatory, tax, or governmental requirements.

Checkout & Payments

Our website may use third-party checkout and payment service providers to facilitate purchases and transactions.

When you use an applicable third-party checkout service, information required to complete your order may be processed by that service provider in accordance with its own privacy policy and terms.

Payment information may also be processed by the applicable payment processor, payment gateway, acquiring bank, or other authorized payment service provider. Grameya does not intentionally store complete payment card details on its own systems.

For orders processed through our checkout partners, including GoKwik where applicable, information necessary for checkout, order processing, payment facilitation, order verification, fraud prevention, delivery, and related services may be shared or processed by the relevant service providers.

Sharing of Information

We do not sell customer information.

We may share or allow access to information only where reasonably necessary to operate our business, complete your order, provide services, or meet legal requirements.

This may include sharing relevant information with:

• Checkout and technology service providers.
• Payment gateways, payment processors, acquiring banks, and related payment service providers.
• Delivery and logistics partners.
• Customer support and service providers.
• Fraud prevention, risk assessment, and order verification service providers.
• Website, analytics, hosting, and other technology providers that help us operate or improve our website.
• Government authorities, regulators, or other parties where disclosure is required by applicable law.

We aim to limit the information shared to what is reasonably necessary for the relevant service or purpose.

Cookies & Website Technologies

Our website and certain service providers may use cookies, pixels, analytics tools, or similar technologies to keep the website functioning, remember preferences, understand website usage, improve our services, and support relevant advertising or marketing activities where applicable.

You may be able to control or restrict cookies through your browser or device settings. Some website functions may not work correctly if certain cookies are disabled.

Data Retention

We retain customer and order information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, taxation, legal compliance, dispute resolution, fraud prevention, and legitimate business record-keeping.

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal and regulatory requirements.

Your Choices & Data Requests

You may contact us if you believe your personal information is incorrect or if you have questions about how your information is being used.

Where applicable and subject to legal or operational requirements, you may request correction of inaccurate information or ask about the personal information we hold about you.

Some information may need to be retained where required for tax, accounting, legal, fraud prevention, order, or customer service purposes.

Third-Party Services

Our website may contain or use services provided by third parties. These providers may process information according to their own terms and privacy policies.

Examples may include checkout providers, payment providers, delivery partners, analytics providers, advertising platforms, and other technology or service providers used to operate Grameya.

We recommend reviewing the applicable privacy policies of third-party services when you use those services.

Children's Privacy

Our website is intended for customers who can legally enter into transactions under applicable law. We do not knowingly seek to collect personal information from children for independent purchases.

Policy Updates

We may update this Privacy Policy when our services, technology, business practices, or legal requirements change. Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, you can contact us:

GRAMEYA
Legal Name: PRIYANKA AANJANA
Patel Chowk, Ward No. 07, Chhoti Sadri, Pratapgarh, Rajasthan – 312604
Email: grameyaindia@gmail.com
Phone: +91 895 502 4799